SUPPORT

Support & FAQ

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FREQUENTLY ASKED QUESTIONS

How Can We Help?

Pro Account

Apply for a professional account to access professional pricing and purchasing.

Ordering & Shipping

Standard shipping is $9.95 for qualifying U.S. orders under $400. Eligible orders of $400 or more receive free standard shipping. Shipping is available in the contiguous United States only.

Products

Explore our collection of professional hair extensions and installation tools.

Education

Discover our professional extension education and training programs.

Returns & Exchanges

Return requests must be made within 14 days of delivery. Eligible items must be unopened, uninstalled, unwashed, uncolored, uncut, and unaltered, with original packaging intact. Returns require prior authorization.

Payments

Contact our support team for assistance with payment-related questions.

Contact Us

Reach out to our support team using the contact options below.

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Still Need Help?

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